Privacy Policy

procureNpay is a business-to-business sourcing and supply service operated by Prisma Solutions Middle East FZ-LLCin the United Arab Emirates. References in this Privacy Policy to “procureNpay”, “we”, “us” or “our” mean Prisma Solutions Middle East FZ-LLC operating under the procureNpay brand.

This Privacy Policy applies to information collected through procurenpay.ae, website contact and quotation forms, email, telephone, WhatsApp, LinkedIn, Facebook, Instagram and other business or advertising channels that link to this policy.

Depending on how you interact with us, we may collect the following information:

• Identity and business details, including your name, job title, company name and industry.
• Contact details, including your work email address, telephone number and WhatsApp number.
• Enquiry and transaction details, including product requirements, quantities, specifications, quotation requests, delivery information, purchase orders and correspondence.
• Information contained in documents, product lists, photographs or existing quotations that you voluntarily send to us.
• Lead information submitted through LinkedIn, Facebook, Instagram or other advertising and lead-generation forms.
• Technical and usage information, such as IP address, browser type, device information, referring pages and website activity, where collected through cookies, analytics or similar technologies.

Please do not submit personal information that is not relevant to your business enquiry or order.

We collect information directly from you when you complete a form, request a quotation, send an email or WhatsApp message, call us, provide a purchase order, place an order or otherwise communicate with us. We may also receive information from your employer or colleagues, publicly available business sources, referral partners, suppliers, and advertising platforms where you choose to submit a lead form.

Certain technical information may be collected automatically when you visit our website through cookies, server logs, Google Tag Manager and any analytics or advertising tools configured on the website.

We may use personal information for the following purposes:

• To respond to enquiries and understand your business requirements.
• To source products and prepare technical and commercial quotations.
• To communicate about quotations, orders, delivery, warranty, returns and customer support.
• To verify order details and coordinate fulfilment with manufacturers, distributors, suppliers, delivery providers and other relevant partners.
• To maintain business, customer, accounting and transaction records.
• To improve our website, sourcing services, customer experience and marketing performance.
• To prevent misuse, fraud, security incidents or unlawful activity.
• To comply with legal, regulatory, accounting and contractual obligations.
• To send product, service or promotional updates where you have provided consent or where such communication is otherwise permitted by applicable law.

We process personal information only where there is an appropriate basis under applicable UAE data-protection law. Depending on the circumstances, this may include your consent, taking steps at your request before entering into a contract, performing or managing a contract, complying with a legal obligation, protecting legal rights, or pursuing legitimate business interests where permitted by law and not overridden by your rights.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

When you submit a quotation request or a lead form through our website, LinkedIn, Facebook, Instagram or another platform, we use the submitted information to contact you, understand your requirement and provide relevant product or service information, including a quotation where requested.

Submitting an enquiry allows us to respond to that enquiry. It does not automatically subscribe you to unrelated promotional communications. Where required, marketing consent will be requested separately.

If you agree to receive marketing communications, we may contact you about relevant products, services, offers or business updates. You may opt out at any time by using an unsubscribe option provided in the communication or by emailing info@procurenpay.ae.

Opting out of marketing will not prevent us from sending necessary communications concerning an active enquiry, quotation, order, delivery, warranty matter or other business transaction.

We may share only the information reasonably necessary for the relevant purpose with:

• Our authorized personnel and business representatives.
• Manufacturers, authorized distributors, wholesalers, specialist suppliers and service providers involved in sourcing or fulfilling your requirement.
• Delivery, logistics, installation, printing, customization or after-sales service providers.
• Website hosting, email, customer-management, analytics, advertising and information-technology providers.
• Professional advisers, auditors, insurers, banks and payment-service providers where relevant.
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.
• A purchaser, successor or adviser in connection with a proposed merger, restructuring, financing or transfer of all or part of our business, subject to appropriate confidentiality arrangements.

We do not sell or rent personal information to third parties.

Information submitted through LinkedIn, Facebook, Instagram, WhatsApp or another third-party platform is also processed by that platform under its own privacy policy and terms. We encourage you to review those policies before submitting information.

Some service providers or platforms may process or store information outside the UAE. Where personal information is transferred internationally, we take reasonable steps to ensure the transfer is handled in accordance with applicable legal requirements and appropriate safeguards.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure campaign performance and support advertising activities. These technologies may be placed by us or by third-party service providers.

You can manage or disable cookies through your browser settings and, where available, the website's cookie controls. Disabling certain cookies may affect website functionality. Additional information about cookies may be provided through a separate cookie notice or consent banner where required.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business relationships, fulfilling orders, resolving disputes and meeting legal, tax, accounting or regulatory requirements.

Retention periods may vary according to the nature of the information, the status of the enquiry or transaction, applicable limitation periods and legal record-keeping obligations. When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it.

We use reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Access is limited to persons who reasonably require the information for business purposes.

No website, email transmission or electronic storage system can be guaranteed to be completely secure. You should therefore avoid sending sensitive information through unsecured communication channels unless necessary and appropriately protected.

Subject to applicable law and any permitted exceptions, you may have the right to:

• Request information about how your personal information is processed.
• Request access to or a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in appropriate circumstances.
• Request restriction of, or object to, certain processing activities.
• Request transfer of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Object to decisions based solely on automated processing where applicable.

To exercise a privacy right, contact info@procurenpay.ae. We may request reasonable information to verify your identity and authority before acting on a request. Certain information may need to be retained where required by law or for legitimate legal and business purposes.

procureNpay provides business-to-business services and its website is not directed to children. We do not knowingly request or collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

Our website may contain links to websites operated by manufacturers, suppliers, social-media platforms or other third parties. We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of each external website you visit.

We may update this Privacy Policy to reflect changes in our business, website, services, technology or legal obligations. The current version will be published on procurenpay.ae with a revised effective date. Material changes may also be communicated through an appropriate additional notice.

If you have a question, privacy request or concern regarding the handling of your personal information, please contact:

• Business: Prisma Solutions Middle East FZ-LLC, operating as procureNpay
• Location: Dubai, United Arab Emirates
• Email: info@procurenpay.ae
• Website: https://procurenpay.ae/

We will review privacy requests and concerns and respond in accordance with applicable legal requirements. You can also reach our team through the contact page.